Last updated: June 2025
At DrainLema Vaal, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for plumbing services.
We may collect personal information such as your name, email address, phone number, and physical address when you contact us for a quote, book a call-out, or submit an enquiry through our website or WhatsApp.
We use your information solely to respond to service enquiries, schedule call-outs, send quotes, and follow up on completed jobs. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings at any time without affecting your ability to contact us.
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. All enquiry data is handled confidentially by Kenneth Cutler and the DrainLema Vaal team. No online system is completely secure, and we cannot guarantee absolute security.
We may use third-party tools such as EmailJS for contact forms and WhatsApp for communication. These services operate under their own privacy policies. We only share the minimum information needed to deliver our services.
Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal data held by us. To exercise any of these rights, contact us directly using the details below.
If you have any questions about this Privacy Policy or how we handle your data, please contact us: 082 784 5633 or via WhatsApp at wa.me/27827845633.